Ordering and delivery policy

Al Madina Palace Gold Jewelry offers fast and secure delivery.

Delivery to major cities takes 3-5 business days, and 3-8 days to secondary cities.

Shipping is available within the Kingdom of Saudi Arabia.

Upon receipt, it is required that you record a video of the shipment from all angles and open it using the security seal to guarantee your rights.

*Failure to record this will result in the customer bearing full responsibility.

*Note:

If we discover that the customer has tampered with or modified the product, the store reserves the right to refuse exchanges only for damaged items.